DogWatch of Upstate NY
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  1. Customer Testimonials

Why Do Our Customers Think DogWatch is the Best Dog Fence?

Andy and Monique-Rouleau Cox

Bob and Aileen Howard recently installed hidden fence on our property in Massena, NY, and provided our dog Lucky with the necessary training. The results have been amazing. Lucky is a very energetic, and headstrong puppy and somehow they managed to train him in a very short amount of time...You are definitely a five star business (if 5 star is the highest).

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Andy and Monique-Rouleau Cox Image

Vickie Beberick

Aileen & Bob Howard are the absolute best in the business. Their product is AMAZING and our 2 dogs took to the experience without a hitch. For all of the Pet Parents out there the best way to keep your pet safe is with a containment area from DogWatch of Upstate NY. I now sleep better knowing that Aileen & Bob have done an excellent job of training the Pet Parents as well as our pet children. Reasonable affordable rates with professional installation inside & out. Best decision you will ever make for your pet!!!!!!!!

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Shiloh Chickerell

I can't say enough wonderful things about Aileen, Bob and DogWatch.

We have a young bloodhound. Bloodhounds are known for running & taking off. They are notorious for being bad and running through invisible fences with their collars on.

Our dog Cleatus wouldn't stay home and was jumping his chain link fence and when I was desperate and tried a chain for a day, he snapped that too. He was hit by a car that day and luckily for him and us wasn't seriously injured.

Not only did Bob & Aileen come up and flag and install the fence in bitter cold, they came up when it was freezing cold or when there was 10" of snow on the ground.

When we explained that we were having trouble with the training because Cleatus was running straight through the fence, they worked harder with us and with Cleatus.

They didn't give up when the final training day was over, they offered more of their time if it was needed. They were with us every step of the way and it has changed our lives for the best!! Great company, great products, great people!!!!

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Jeremy Robinson

We have worked with Bob and Aileen since 2000 and they have been awesome! We just replaced our Invisible Fence® with DogWatch system and love it even more. Easy to change settings. Also our new BigLeash is working great for our Bulldog. I recommend Bob and Aileen to everyone I know who has a dog. Best investment you can make for your pets!!

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Christopher and Linda Reynolds

Can't say enough about how much relief and peace of mind Aileen and Bob provided us for our two young dogs (Kiki & Maxx). They took the time to explain the process and equipment, which is super easy to pick up on. We are completely satisfied with the product and service.

It's immediately apparent that Aileen and Bob love your dogs as much as you do. I would not hesitate to refer them to anyone.

Thanks guys you're awesome!!!

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husky mix

husky mix

Laura Moore

There is no better thing then letting your dogs out on a cold rainy morning and staying inside with a cup of coffee! I have 3 dogs with some serious impulse control problems at times. They stay put now! I can not thank Aileen and Bob enough for their help and expertise with my dogs. It is beautiful to watch them run full speed through the back lot and enjoy their freedom.

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Jennifer Bresee

DogWatch, Aileen & Bob are amazing. Genuine care of the safety of your fur-babies is their top priority and it shows!! We are so thankful that we found DogWatch, it was the best decision we have made for our 7 month old Zoey, she's an Australian Shepherd/Border Collie mix. From the very first call, meeting with Aileen for an estimate, to meeting Bob for installation, the trainings and everything in between these guys have been a one of a kind, enjoyable and outstanding customer service experience. Zoey graduated with flying colors yesterday (5/9/16) and we can't tell you enough how amazing it is to watch her run and play safely in her 1 acre yard. DogWatch has been a Godsend and because of them we get to enjoy many years of watching Zoey have the freedom every pup deserves!!! Thank you Aileen, Bob & DogWatch you guys rock!!!

Erica Basile

The only regret is that we did not go with Aileen & Bob from the very start!! The transition from Invisible Fence® to DogWatch was seamless and stress free. I would absolutely recommended them to anyone in a heartbeat! I'm excited to continue to work with them in the future! Great people!

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three goldendoodle

Ramsey Smith

We highly recommend Dogwatch of Upstate New York. The invisible fence gave us the peace of mind we were looking for, to keep our dog safe!! High quality and affordable! Bob, Aileen, and John are a class act! They are professional, reliable, friendly, and really know their stuff!! You won’t be disappointed!!

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Koda the Akita puppy

Elizabeth Gayle

I can't say enough good things about Aileen and Bob and Dog Watch. We were getting ready to upgrade our old Invisible Fence to Dog Watch when our elderly dog died. They picked up again seamlessly when we got a new puppy, and they turned their schedules upside down to make sure she got her training quickly and was graduated from puppy school and safe.Thank you.

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Serena the border collie puppy

Mary Ann Warren

The best customer service ever! I have known Bob for many years when he sold Invisible fence. This system is far superior to the previous fence. The upgrade was well worth it. Works great

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Kylee Gibson

The SideWalker is amazing! So much more enjoyable to walk Saint now. Even my grandfather can walk him now.

Saint the Yellow Lab

Dawn Marchefka Miller

Bob and Aileen are the best in this business! Their compassion, patience and outstanding training skills made this experience so rewarding for both of my dogs. I can't thank them enough for everything they have done. Madison and Katie love their new found freedom and are having a blast running all over the yard. Thank you both for making my fur babies two very happy dogs. We are looking forward to adding another system to our camp this spring!

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Dawn Davis

Bob and Aileen are the very best! Miss Emma has learned so much (as have we!) and the fence and now the trainer have freed all of us and given us a happier life to which we owe Bob and Aileen - would not have been possible without these tools! Ty for doing what u do!

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Emma

Chrissy Rummler-Gottbehut

I just want to say I was a bit skeptical only because our dog has been able to run free for a long time. He is a 4 year old Lab and is very hyper and loves to wander. Aileen helped us train him and I gotta say I'm amazed! Our dog has listened and took well to all the trainings, he stays in the yard now and will not go past the flags!! If you have a dog that doesnt want to stay in your yard I highly recommend you call her!! So happy Thanks again Aileen and Bob!!

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Kairos the yellow lab leaping into the air

Mike Vagliardo

DogWatch fences have made a huge difference for us and our dogs. It’s given us peace of mind and the dogs more freedom to play and be dogs. Wish we had gotten it years ago...Great company, great people, great product!

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James H.

Dogwatch changed our lives!!! Before it, our constantly hungry golden retriever would ransack our kitchen and the kid's could never eat on the dining table in peace. With the Dogwatch system, the kitchen has been off limits and the kid's are no longer attacked at the dining room table. And, as a side benefit, we can also let them out of the front yard and feel comfortable that they won't run to the street as we have a unit installed out there as well. We highly recommend this.....it works!!!

Lisa M.

We've been clients of Bob and Aileen for 18 years. They are fantastic! Honest, friendly, helpful and professional.

I just made the switch over from Invisible Fence®. I look forward to having our new DogWatch system for many years. Thank you.

Mary B.

Bob is a professional, people person. He did an excellent job explaining everything about the collars and the transmitter. Also gave me the opportunity to ask about any concerns I had. He left his number for me to call if I had anything else that I needed. I did call and he was able to answer my questions. He is an asset to the DogWatch Company.

I am very happy with the DogWatch system. The dogs no longer head for the busy road and really seem happier because I no longer need to remind them to stay in the yard. The deer in the back yard seem to know that the dogs can only go so far and are getting more daring everyday. It is nice to be able to let the dogs out and not have to spend so much of the time out in the cold or going from one door to the other so I can see them. In conclusion....The fence is great to have. I am truly enjoying less worry, and less time out in the cold.

Giselle G.

DogWatch has made a huge difference in our lives. One of our two dogs was an expert escape artist. This dog would get out of our fenced property daily, by tunneling, jumping and actively looking for places to escape. Several friends highly recommended Dogwatch and spoke of the excellent customer service. Both of our dogs are very different and needed slightly different approaches for training. One is high energy and repeatedly tested the Hidden Fence. The other is a timid rescue dog and needed to be handled with care. The customer service provided was impressive and they identified what each dog needed to ensure successful training. They went above and beyond for us, with prompt phone support and a second dog training session. We would definitely recommend Dogwatch!

Lisa Reinke Rockefeller

Highly recommend Bob and his team. They travelled far and installed a fence for our two roamers. Ours was not an easy install. We are boat access only and they fenced about three acres of wooded area with an open waterfront so the pups can swim. Communication and scheduling was wonderful. Aileen kept us up to date and Bob and John showed up right on time (a few min early even!). Cant recommend them highly enough.

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Photo of two dogs by Lisa Rockefeller

Julie J.

We had a hidden fence system installed 2 yrs ago on our 1/2 acre lot to keep our two Aussies from injuring themselves running in and out of our concrete V-ditch. It worked wonderfully, and we had the added benefit of keeping the dogs out of the plant beds and my flowers returned! I can't say enough about DogWatch's customer service.

Jordan E.

Dogwatch was great in every aspect of getting our electric fence installed and training our puppy. Bob and staff were friendly and quick installed the fence and did a great job with answering questions and teaching the basics. Emalee was our trainer and was very flexible with our schedule and did a great job teaching our puppy the borders of our property . We have never seen our puppy so happy outside now that she can run free! We would recommend to anybody!

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The testimonials on this page are from actual DogWatch customers, and are expressed in those customers’ own words. Some of the testimonials on this page may refer to DogWatch hidden dog fences as “invisible fences” or “invisible dog fences.” Invisible Fence® and Invisible Fencing® are brand names, products and registered trademarks of Radio Systems, Inc.

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